Delayed Alert Response Times For Lightning and Other Alert Types
Incident Report for
All alerts are once again back to real time and after monitoring we are confident this incident is resolved.
Posted Jan 09, 2024 - 13:16 UTC
Severe weather events are posting as expcted once more. We believe alerts should be caught back up to real time, but are monitoring to ensure all is working as expected and no events were missed as a result of this incident.
Posted Jan 09, 2024 - 12:32 UTC
Our engineering team has released a partial update and we are seeing improvements. Lightning alerts are once again back to real time. Severe weather events and other alerts may still be delayed, but we continue to work on the issue.
Posted Jan 09, 2024 - 11:19 UTC
Our engineering team is continuing to work to address the identified alerting delays.
Posted Jan 09, 2024 - 09:15 UTC
We have identified an issue delaying some alert types from notifying recipients when new events occur. The issue is primarily affecting new lightning strikes and newly posted Severe Weather Event incidents from external sources, with delays in notification up to 1 hour for new events.

Our engineering team has identified the issue and is working to mitigate the delay as quickly as possible.
Posted Jan 09, 2024 - 08:27 UTC
This incident affected: Web Application and API (Events API, Alerts API).