Lightning Alert Email and SMS Messages Failed to Send From 19:15 to 20:15 UTC

Incident Report for Tomorrow.io

Resolved

Service is fully restored and this incident is resolved.

Posted Sep 11, 2023 - 21:24 UTC

Monitoring

Triggered lightning alert notifications may have failed to send for a period between approximately UTC 19:15 and 20:15. Lightning strike data and alerting rings for configured locations were available and functional within the Weather Intelligence platform during this period, but proactive notifications about nearby lightning strikes failed to send for configured subscribers.

Since pushing a fix we have seen the service working as expected. We are continuing to monitor to ensure a full resolution of the issue.

Posted Sep 11, 2023 - 20:55 UTC

This incident affected: Web Application.